KLAS performance report rates telehealth providers’ ability to expand virtual care

SANTA BARBARA, Calif., October 17, 2017 – InTouch Health, the leading enterprise telehealth platform, announced today the company is profiled as the highest rated vendor included in “Telehealth Virtual Care Platforms 2017,” a performance report published by KLAS. KLAS interviewed 108 unique healthcare organizations in the study of nine leading telehealth vendors providing services in virtual clinics, urgent care and telespecialty consultations.

“Our success as the highest rated telehealth vendor is attributable to over a decade of hard work from the dedicated employees at InTouch Health who keep the patients and physicians first in everything that we do. We are honored to hear that 100% of our clients surveyed said that we keep our promises. That is rarely seen in KLAS research,” (2 & 11) said Joseph M. DeVivo, InTouch Health CEO. “Every provider who puts their trust in our solutions, our people, and our integrity knows that we are laser focused on delivering the world’s most secure, reliable and scalable telehealth solution. It’s an exciting time as we release new products to expand both the breadth and depth of our offering. We envision a telehealth offering that allows hospitals to deliver low and high acuity care from home to hospital and back home again.”

With an overall score of 89.8, InTouch came in ahead of competitors because of the adaptability of the InTouch Telehealth Network and strong customer support for clients through every phase of implementation (2 & 3). InTouch Health’s network enables clinicians to deliver high quality care in high and low acuity settings across service lines, such as behavioral health, cardiology, neurology (telestroke), infectious disease, endocrinology, wound care, and rheumatology.

The report notes that, for healthcare organizations, telehealth reduces delivery costs, increases access to new patients, and allows organizations to deliver better quality care.

Highlights from the report data include:

100% of clients report they would purchase again from InTouch Health (4)
Top performer in acute care telespecialty consultations (5)
Highest rated vendor for service and support (6)
Highest rated vendor for ease of use (7)
Highest rated vendor for overall product quality (8)
Highest rated vendor for functionality and upgrades (9)

Ease of IT integration

Several customers found that the solutions InTouch provided made it easier for the internal IT teams to adapt to telehealth, a typical problem between healthcare systems and telehealth providers.

“With the total solution that InTouch Health offers, our internal IT team essentially does not have to touch the product, and this is very appealing to our IT staff. The InTouch Health team provides all of the ongoing maintenance and support for the system.” (10)

Network reliability

Other report interviewees commended the company for the reliability and consistency of the InTouch Telehealth Network. After previous issues with other vendors, they chose InTouch in order to make patient care more efficient and streamlined.

“The biggest benefit of having InTouch Telehealth network is that it works consistently… Every time we connect to a cart, it works. That is a big benefit for us compared to what we were used to with our previous telehealth system.” (11)

Turning telehealth from cost center into profit center

Additional findings from the report included many different benefits from using InTouch Health. Clients are seeing improved patient outcomes, improved access to care, and improved patient satisfaction. With shorter wait times required for patients to see their providers, InTouch Telehealth Network speeds up the delivery of care, and some users saw increased revenue for certain services at the hospital level (12).

To learn more or access the full KLAS report, please visit:

https://klasresearch.com/report/telehealth-virtual-care-platforms-2017/1161

About InTouch Health

InTouch Health provides its world class 24/7 monitored InTouch Telehealth Network, comprised of regulated telehealth systems, clinical workflow solutions and software, and managed services to hospitals and health care systems for the delivery of clinical care, anytime, anywhere. Today, InTouch Health supports more than 130 health care systems, 5,800 network users and 1,600 care locations around the world as they deploy telehealth programs across their enterprises. InTouch Health has surpassed 850,000 network sessions, and 760,000 potentially life-saving telehealth sessions over the InTouch Telehealth Network, and is forecasted to manage more than 270,000 clinical sessions in 2017. To learn more, please visit: www.intouchhealth.com

About KLAS

KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter or visit www.klasresearch.com for report details.

(1)   P. 19: “…(the highest fully rated product in this report)
(2)   P. 37
(3)   P. 4
(4)   Figure 23
(5)   P.19
(6)   Figure 66
(7)   Figure 66
(8)   Figure 66
(9)   Executive summary – item #2
(10)P. 130
(11) P. 131
(12)P. 130